TIGRESS YOGA TERMS AND CONDITIONS

Attendance at any of our events is automatic confirmation that you accept the terms of these terms & conditions.
Please note that the subject matter of our live events can can access unresolved emotions or issues around traumas and sexuality, so they can heal. We provide you with a safe space to meet these parts of yourself and to work through these places but further assistance may be required. Although Tigress Yoga is intended to be a therapeutic practise, it does not replace the need for individual therapy, especially in cases of previous traumas. If any issues arise for you as a student or participant, it is your responsibility to seek extra support and assistance as required. We are here to support your healing and integration but it’s important that you ask for support when you need it.

INJURIES

If you have a physical injury and are unsure whether our services are suitable for you, clearance from your medical practitioner is required. By following the instructions carefully, it is highly unlikely that you could hurt yourself during participation in Tigress Yoga® or any of our events. We do ask that each woman take responsibility for herself to ensure that she always moves in integrity with the current state of her body. We are unable to provide detailed, personal modifications to you during a group class. If you have an injury and decide to attend our events, you are agreeing to monitor your own movements and take care of your body. Always err on the side of caution and be gentle in cases of injury. We do not encourage an approach of pushing yourself or forcing your body in any way. If you are unsure about whether you are in the right physical condition to book into our events, please get clearance from your medical professional first.
Pregnancy: It is your responsibility to let your Instructor know before an event begins, if you are pregnant & you understand that no responsibility will be taken for any health issues as a result of your participation in Tigress Yoga classes, workshops or events. For pregnancy, yoga is generally not recommended during the first trimester. However, if you have medical clearance and/or you feel confident to do this practise anyway, you are welcome to do so at your own risk. Participation in classes that are not specific pregnancy Tigress Yoga classes, means the Instructor will not be able to guide you with a specialised pre-natal focus during a general class. If you discuss this with your Instructor before booking into an event, and you feel confident to guide yourself, you are welcome to do so at your own risk. We have found that Tigress Yoga is incredible birth preparation for many women.

CONFIDENTIALITY AGREEMENT

Attendance at any of our events is automatic confirmation that you accept the terms of this confidentiality agreement.
You understand that as a condition of your participation in Tigress Yoga courses, classes and events, you agree to keep confidential all methods, techniques, ideas, knowledge, information, manners of delivery, instructions, principles and practices of Tigress Yoga®. You understand that Tigress Yoga has been developed over many years and is highly refined to maintain it’s sacredness and connection to every woman who practices it. You agree to uphold the trust between yourself and Dévashi Shakti of Tigress Yoga by not divulging, publishing, recording, giving away or otherwise sharing the principles, practices and techniques that you learn as a result of your participation in any Tigress Yoga class or workshops. You understand that what is taught is for your personal growth only and you agree to not teach this approach as a practitioner of any kind without without having undertaken intensive Tigress Yoga Teacher Training or without direct permission from Dévashi Shakti. Although you may recognise basic elements of this practise from elsewhere; the concept, approach and format is unique to Devashi, her training & her many years of embodied research. We ask that you respect this offering and we encourage you to discover your own unique offering, or join our team for professional training if you wish to teach this practise.
We also ask that you keep the identities and personal stories or information of any other participants sacred to the Tigress Yoga sanctuary space. We ask that you never share another woman’s personal experience or share her identity, without her permission.

Tigress Yoga reserves the right to use any photographic or video materials for promotional purposes.

MISSED CLASSES

We highly recommend full attendance and commitment to every class in your Gentle or Dynamic series to get the most out of your practice. If you miss any class during your course, that class cannot be made up at another time. We aim to create a very safe, deep and consistent space for all women attending classes and we’ve found that casual attendance or dropping into another class is often disruptive to group energy. the Instructor is still there and available to teach what you signed up for, even if you don’t attend.
If you do not wish to commit to a full course of Tigress Yoga or would like to experience it personally first, we highly recommend booking into a casual class or a workshop.

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REFUND & CANCELLATION POLICY

FOR CLASSES/ LIVE EVENTS
• Full refund or credit is available for classes if cancelling your registration 1 week prior to the commencement of your class.
• No refunds will be given if cancelling your registration after the commencement of any course or class.
• All cancellations must be via phone, text message, or email, direct to your instructor with a week’s notice if you want a full refund.
• No refunds will be given for services received.
• Credit may be given in extreme situations as negotiated with your Instructor.
• Please understand that the above is not negotiable. We need to honour the Instructor who is there for you and has expenses incurred by your booking, regardless of whether you make it to each class.

FOR WORKSHOPS
• Payments for workshops are non-refundable if cancelled less than 1 week before the start date.
• No refunds will be given for services received.
• Credit may be given if in extreme situations you are unable to attend with prior notification, as negotiated with us.

FOR PRIVATE SESSIONS
• Cancelling more than 48 hours before session time is acceptable without a fee.
• 50% of fee is due if cancelling 24 hours before session time.
• 100% of fee is due if cancelling less than 24 hours prior to session time.
• No refunds will be given for services received or pre-paid in mentoring packages.
If for any reason you are not completely satisfied with your experience with Tigress Yoga® classes, workshops, sessions or products we will seek to resolve any issues quickly and respectfully. Please email and include your phone number – caroline@tigressyoga.com so we can resolve any problems.

FOR PROFESSIONAL TRAININGS & RETREATS
• Cancellation more than 5 weeks before the training start date will refund your payment, minus processing & admin fees already incurred
• Cancellation less than 5 weeks before the training start date can be transferred to a future training date as agreed with Founder, however no refunds are due in this time frame
• Early bird payments are mutually beneficial (they allow us to pay expenses in advance) and so refunds on early bird payments a student chooses to cancel may be delayed until closer to the start of the training date
• No refunds will be given once the program has begun or for training already received

FOR PRODUCTS

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Tigress Yoga will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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PRIVACY POLICY
Tigress Yoga regards customer privacy as an important part of our relationship with our students, clients and customers. The following privacy policy applies to all Tigress Yoga users and conforms to Internet privacy standards.

COLLECTION OF INFORMATION
In order to use the Tigress Yoga® website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Tigress Yoga is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.


Use of Collection Information

Any details collected from Tigress Yoga® customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@tigressyoga.com

Access to Collected Information

If your personally identifiable information changes or if you no longer wish to receive our notifications you may correct, update or delete your information by responding to the unsubscribe option, found at the bottom of each newsletter.

Orders
If you purchase a class series, workshop, session or product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to track your order. If we have trouble processing an order, we will use this information to contact you.

Communications
Tigress Yoga® uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@tigressyoga.com or using the “unsubscribe” link at the bottom of all newsletters and notifications.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Tigress Yoga® may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Tigress Yoga does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Tigress Yoga® site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.tigressyoga.com

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

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Security Policy
Tigress Yoga® uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Tigress Yoga or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Tigress Yoga.
For more information about eWAY and online credit card payments, please visit www.eway.com.au

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Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Your workshops, classes and face to face sessions are conducted at prearranged times.

All products purchased through the Tigress Yoga website will be sent via Australia Post within five working days; however if goods are unavailable delivery will take a little longer. For all digital downloads, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering along with your unique, personal access code to instantly download your digital purchases. If you wish to query a delivery of products please contact us at info@tigressyoga.com